Conflict Resolution
Duration

Up to 4 Hours

Validity

N/A

Description:

Staff should feel safe in their working environments. Violent behaviour not only affects them personally but indirectly it has a negative impact upon the standard of service and the delivery of patient care.

Course Content Includes:

  • Explain the role of the Security Management Director and Local Security Management Specialist or their equivalent
  • Describe the common causes of conflict and identify the different stages of conflict
  • Learn from their own experience of conflict situations to develop strategies to reduce the opportunity for conflict in the future
  • Describe two forms of communication
  • Indicate the level of emphasis that can be placed on verbal and non-verbal communication during a conflict situation
  • Understand the impact that cultural differences may have in relation to communication
  • Identify the causes of communication break down and the importance of creating conditions for communication to succeed
  • Utilise three communication models that would assist in dealing with different levels of conflict
  • Recognise the behavioural pattern of individuals during conflict
  • Recognise the warning and danger signals displayed by individuals during a conflict situation including the signs that may indicate the possibility of physical attack
  • Identify the procedural and environmental factors affecting conflict situations and recognise their importance in decision making
  • Understand the importance of keeping a safe distance in conflict situations
  • Summarise the methods and actions appropriate for particular conflict situations bearing in mind that no two situations are same
  • Explain the use of ‘reasonable force’ as described in law and its limitations and requirements
  • Identify the range of support, both short and long-term, available to those affected by a violent incident
  • Understand the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this.

Group Bookings Available

We’d love to talk to you and find out about your requirements.

Frequently Asked Questions

We are an accredited by the Resuscitation Council UK as a course centre for Immediate Life Support, Paediatric Immediate Life Support, Advanced Life Support, European Paediatric Life Support and Generic Instructor Courses. Our first aid courses are provided in association with QualSafe. All of our other courses are internally quality controlled to ensure the highest educational standards. As an organisation we have Skills For Health Quality Mark accreditation.

We have a dedicated training facility located in Archway, North London. However the vast majority of training we deliver is provided at client sites across the UK. We are able to undertake training at your venue as long as it is suitable for the booked course. We are also able to assist with securing a venue should this be required.

Where pre-course materials are required (ILS/PILS/ALS/EPALS/GIC) these will be dispatched in accordance with RCUK regulations. For ILS & PILS this is at least 2 weeks before the course date and for ALS/EPALS/GIC this will be at least 4 weeks before the course date

We aim to have all certificates issued within 5 working days of course completion. In most cases we are able to issue these within 24 hours.

We are able to offer both group bookings and individual course spaces for courses being run at our course centre in London

There is a Premier Inn only 5 minute walk away from the course centre. There are a number of other hotels nearby and it the course centre is only 15 minutes from Central London by underground

All of our team are qualified clinicians and subject matter experts in their own right. All of our team have real life clinical experience of the subject matter which they are teaching. We have a robust professional development programme in place and all of our team are or are working towards instructorships recognised by the Resuscitation Council (UK)

We take a consultative and creative approach to every client

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