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Conflict Resolution

4 hours




Help ensure your staff should feel safe in their working environment.

Because conflict and violent behaviour not only affects them personally, but indirectly has a negative impact upon the standard of service and the delivery of patient care. Participants will reflect on their own experience of conflict situations to develop understanding and strategies to reduce the opportunity for conflict and its consequences.

Course Content Includes:

  • The Security Management Director and Local Security Management Specialist or their equivalent
  • Causes of conflict and its stages
  • Personal experiences of conflict
  • Verbal and non-verbal communication during a conflict situation
  • Cultural differences may have in relation to communication
  • Communication break down and conditions for communication to succeed
  • Communication models in different levels of conflict
  • Behavioural pattern of individuals during conflict
  • Warning and danger signals and the possibility of physical attack
  • Factors affecting conflict situations in decision making
  • Keeping a safe distance in conflict situations
  • Reasonable force
  • Support for affected by a violent incident

Group Bookings Available

We’d love to talk to you and find out about your requirements.

Frequently Asked Questions

We are an accredited by the Resuscitation Council UK as a course centre for Immediate Life Support, Paediatric Immediate Life Support, Advanced Life Support, European Paediatric Life Support and Generic Instructor Courses. Our first aid courses are provided in association with QualSafe. All of our other courses are internally quality controlled to ensure the highest educational standards. As an organisation we have Skills For Health Quality Mark accreditation.

We have a dedicated training facility located in Archway, North London. However the vast majority of training we deliver is provided at client sites across the UK. We are able to undertake training at your venue as long as it is suitable for the booked course. We are also able to assist with securing a venue should this be required.

Where pre-course materials are required (ILS/PILS/ALS/EPALS/GIC) these will be dispatched in accordance with RCUK regulations. For ILS & PILS this is at least 2 weeks before the course date and for ALS/EPALS/GIC this will be at least 4 weeks before the course date

We aim to have all certificates issued within 5 working days of course completion. In most cases we are able to issue these within 24 hours.

We are able to offer both group bookings and individual course spaces for courses being run at our course centre in London

There is a Premier Inn only 5 minute walk away from the course centre. There are a number of other hotels nearby and it the course centre is only 15 minutes from Central London by underground

All of our team are qualified clinicians and subject matter experts in their own right. All of our team have real life clinical experience of the subject matter which they are teaching. We have a robust professional development programme in place and all of our team are or are working towards instructorships recognised by the Resuscitation Council (UK)

We take a consultative and creative approach to every client

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