Focused on understanding, capacity and building confidence, this essential and comprehensive training, delivered by accredited trainers, is designed to reduce the risks and outcomes of challenging behaviour, violence and aggression. Through theory and skills rehearsal, to effectively recognise, mitigate and manage violence and aggression. Course content has been developed in line with the GSA (General […]
This training, led by General Services Association (GSA) accredited instructors, will enable ‘at risk’ staff to protect themselves from potential harm. Through theory and skills rehearsal, this invaluable session provides the knowledge and a range of simple, yet effective skills to build understanding and confidence to support safe disengage from violent situations. By the end […]
Staff should feel safe in their working environments. Violent behaviour not only affects them personally but indirectly it has a negative impact upon the standard of service and the delivery of patient care.