Salary: £23,000 – £25,000 (depending on experience and qualifications (£11.79 – £12.82 per hour)
Responsible to: Business Development & Support Services Manager
Accountable to: Chief Executive Officer
Hours: 37.5 per week
Location: Head Office (N19 -London)
Job Purpose
The purpose of this role is to coordinate and support the essential business functions of the
head office of a national training provider. The post hold will be part of a team, responsible
for providing Administration Services, Operational Support, Business Development, Human
Resources and Finance functions within the organisation. Each member of the team will
share areas of responsibility to enable the functions to deliver to the needs of the business
and permits agility, flexibility and overall efficiencies.

This will include (and is not limited to):
• Provide the head office, staff, and clients with the highest possible level of
administrative support in keeping with the ethos and strategy of the Company
• Support the provision of the Business Development function; creating opportunities
for value from customer, markets and relationships
• Support the organisations’ Human Resources function including: Recruitment and
selection and Induction and mandatory training programmes, maintain HR databases
and prepare reports in relation to HR compliance
• Coordinate the deployment of the organisation’s resources; equipment and workforce
to best achieve organisational objectives
• Support the delivery of the finance function utilising the organisations’ accounting system to maintain company accounts to a high standard

Duties and responsibilities
• Manage and prioritise administration workload and deliver on agreed administration targets and objectives with support and supervision
• Adhere to organisational administration processes to support the effective delivery of a high level of service delivery
• Receive and manage enquiries in writing, on the telephone and in person to a high standard
• Enhance the efficiency and quality of support and service provision by working autonomously and within the team
• Secretarial support for the Executive Chairman, Chief Executive Officer & Board of Directors
• Deal with enquiries in person, in writing and over the telephone Business Development
• Support the Business Development & Support Services Manager with implementing new marketing strategies and projects
• Support the Business Development & Support Services Manager with tender processes for both new and current clients.
• Be aware and mindful of competitors and new channels of selling / opportunities
• Support the maintenance and updating of the Company’s website and social media platforms
• Support the development of marketing material as directed by the Business Development and Support Service Manager
• Support the Company with the implementation of new services, products and verticals
• Work collaboratively within own team and externally in delivering the wider business
development strategy
• Support the creation of sales invoicing
• Conduct credit control as directed by the Leadership Team and Director of Finance
• Record receipts and payments
• Support the reconciliation of accounts
• Assist with the preparation of monthly accounts
• Liaise with the company’s payroll provider
• Take payments over the phone, in person and in writing and record these accurately according to Company policy and procedures
• Assist with end of month reconciliation of expenditure as directed by the Leadership team and/or Director of Finance
Human Resources
• Receive and process job applications
• Arrange interviews
• Liaise with managers regarding job appointments
• Complete recruitment tasks such as receipting documents, sending out contracts, enrolling personnel on to HR system
• Maintain HR system accurately as directed by the Leadership Team
• Prepare reports on HR compliance
• Planning and implementation of equipment movement
• Organise and maintain an accurate database of instructor allocations