Product Returns

If a customer is not entirely satisfied with any goods received, notification must be received within 14 days of receipt of goods. After this, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be in its original packaging and unused. We require a receipt order slip with your return to complete your refund.

Please return any unwanted items back to us at Unit 2 Lysander Mews, Lysander Grove, Archway, London N19 3QP.

Once your return is received and examined, we will send you an email to notify you that we have received your returned item. We will also notify you if you are entitled to a refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, our cost of shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Product Exchanges

We can only organise collection and/or exchange to replace damaged or defected items. To organise a collection for a damaged item in your order, please send us an email so we can look into it.